Mula-mula ingatkan aku sorang je yang terasa bagai ni… Tapi lepas dah discharged semua, husband tanya “perasan tak diorang (nurses) macam tak friendly?”
And I immediately said “Haaaaa!!Yes. Bla bla bla…” Terus sambung apa yg di rasa.
Masa register untuk admission tu, ok lagi.
Person in charge kat admission counter layan ok. Walaupun kiteorg pakai baju tido. Haha.
Sampai hospital almost 8pm (on 25 June) so tak da maknanya nak pakai cantik-cantik.
Dapat bilik duduk la dalam tu sampai pagi. Hehe.
And masa pegi jumpa Doc Palani for the very first time pun ok.
His staffs were very nice to Umar. Siap bagi cookies lagi dan Umar mintak lagi dan lagi, diorg pun bagi aje. Layankan ajela budak tengah lapar. Hehe.
But that was cerita jumpa doc.
Yang menjadi issue sekarang ni service kat peads ward ni.
Pagi operation day, takde sorang nurse pun masuk kat bilik bagitau what time Umar should get ready. And nobody bother to update us or at least let us know, what time we should expect to go down to OT. Nobody. Bila tanya baru la nak cakap, “ohh… kat bawah tak ready lagi lah. Nanti saya call tanya.”
Hello, I have a cranky son over here that needs his milk. At least, update la kiteorg what’s going on so that we know kenapa lambat. Haihh.
Lepas Umar keluar dr OT, bila a nurse trying to bandage tangan Umar… of course la sakit kan, and Umar was complaining too. And that nurse, takde pun nak cakap something nice to him… takde ok. Yilek.
I was quite surprise masa tu.
As a peads nurse, bagi la some positive words to the child yang baru lepas operate. Kan?!
Around 3.30pm, Doc Palani came with few of other nurses – ada sorang tu pakai baju biru gelap, I guess she’s the matron kot. She was good. She was so friendly. But I don’t always see her around. She gave some positive words to Umar, eventho masa tu Umar macam lalok lagi.
I wish that at least nurses kat peads ward were just like her.
There were few times that these nurses had to shot some meds to Umar. Not directly to his skin, but through the tube and not a single time pun diorang ni say something positive. Sedih tak?
I’ll be the one that cheering for him.
I’ll be the one that said, “Umar, you’re such a brave boy! Sakit sikit je. Ubat ni nak bagi Umar sihat.”
Worst is when 1 of them was trying to shot some meds and of course Umar refused to let her do so, I was in the toilet and I could hear husband was trying to pujuk Umar. And you know what this nurse buat? She was screaming at him. Yes. She said something very loud and stern.
Keluar je dari toilet teruslah pegi pujuk Umar.
I didn’t even look at her face, bcos I don’t want to remember her. Grrr!
Lagi satu cerita yang tak mungkin boleh lupa.
Pagi sebelum discharge, Umar was up and active. I was so sleepy and I need my coffee fix.
So, both of us turun bawah to get my coffee from O’briens. While waiting for my coffee ada sorang minah insurans ni datang borak. Borak punya borak sampai lupa nak pegi amik gula. Dah sampai kat bilik, barulah perasan.
Kebetulan there was a nurse in front of my room, so I asked her… “is there any sugar in your pantry?” She said they don’t keep any sugar.
Oh, oklah nevermind. I can just quickly turun and amik sugar from O’briens then. Tapi masa tu Umar tengah makan doughnut, so I told her to keep an eye of Umar while I’m away for awhile. It will be very quick.
Tapi bila Umar nampak mak dia ni nak keluar dia pun start lah bising nak ikut. I told him to stay put dengan kakak (nurse tu) kejap. Macam malas la pulak nak bawak dia… And I thought the nurse going to console him, but naaahhhh!
You know what she said to me, “Kak, bawak la dia ni sekali… budak budak memang takut dengan nurse”
HAH?! And you call yourself a nurse at peads ward?!!
I wonder all these nurses yang bertugas kat peads ward ni tak terlatih ke? Or bcos we are too selekeh so that we get that kind of treatment?
I know being a nurse is not easy. You’re dealing with a lot of sick people. You’ll easily get tired by end of the day. But it doesn’t hurt pun if you give them some smile, or help the child throughout the recovery process by giving some positive words. Really.
I’m not talking about 1 or 2 nurses kat peads ward ni, you’ll be surprise, most of them are like that.
I told my husband, “agaknya sebab kita ni pakai selekeh and I don’t carry designer handbag… that’s why diorang layan sambil lewa.”
Paling sedih masa nak discharge tu, when we past by the nurse counter (I think more than 4 nurses were there talking among themselves) I told Umar to say good-bye and thank them.
There was only 1 person replied, and she said “Bye”.
And that was it. A single B-Y-E.
Seriously, if you ask me to go back in there…
Sorry, no. Not until they improve their service.
We don’t have issue with admission counter, their pharmacies (gone to both in-patient and out-patient pharmacies) and even the clinic. But I was so disappointed we get treated that way.